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Certificate in Management

The Luzerne County Community College's Division of Workforce and Community Development in cooperation with the American Management Association offer a Certificate in Management. To earn the certificate you must complete 6 of the 8 AMA courses offered. Each course includes 18 instructional hours, usually offered one day per week for six weeks (three hours per class session).

We can offer the AMA Certificate in Management as a program specially designed for the needs of your company or organization. For more information, contact Dave Sawicki, M.B.A., Director, Center for Business Solutions, Luzerne County Community College's Division of Workforce and Community Development, 800-377-5222, ext. 7663 or 570-750-0663. Email: dsawicki@luzerne.edu

Besides the Certificate in Management, other AMA Certificate programs are also available:

  • Administrative Professional
  • Business Communication
  • Customer Satisfaction
  • Finance and Accounting
  • Human Resources
  • Manufacturing
  • Quality Improvement
  • Sales and Marketing
  • Strategic Leadership
  • Success Skills in the Workplace
  • Supervision

Benefits of Enrolling in the Certificate in Management Program

  1. Saves time. Each course lasts only six weeks. Course may be taken in any order and there is no time limit for completing the certificate program.
  2. Convenience. Courses are held in the evening so your work schedule will not have to be interrupted.
  3. Flexible. You decide which courses are most beneficial for your professional development needs and goals.
  4. Networking. By enrolling in the program you will have the opportunity to meet other professionals from a variety of organizations.
  5. Tangible Recognition. When you complete the program you will have a record of your professional development efforts to acknowledge your accomplishment.

Target Audience

  • Newly appointed managers
  • Experienced managers who have not had formal management training
  • Experienced managers who would like to update their management skills
  • Aspiring managers

Certificate in Management Curriculum (Choose six of the following)

What Managers Do
Communication Skills for Managers
A Manager's Guide to Human Behavior
Managing and Achieving Organizational Goals
Leadership Skills for Managers
How to Manage Conflict in the Organization
Fundamentals of Human Resources
Fundamentals of Finance and Accounting for Non-financial Managers

American Management Association Certificate Courses

 What Managers Do
What Managers Do shows you how to improve your performance in key areas such as planning, organizing, staffing, directing, and controlling. You'll learn to analyze your job, examine its functional components, spot your weaknesses, and then take concrete steps to correct them through motivation, delegation, and time management.

 Communication Skills for Managers
This is your guide to clear, precise business communication. By learning to communicate clearly and precisely, you'll never again have to worry that something you said or wrote will be misunderstood. You'll find that people will respond more positively to your reports, memos, and presentations. You'll interact more effectively by learning to listen actively. Interviewing will be more productive and resolving conflicts will actually be constructive.

 A Manager's Guide to Human Behavior
A Manger's Guide to Human Behavior shows you how to inspire employees to higher performance' maximize your positive impact on others' develop more productive working relationships' establish rapport and mutual trust' give and receive performance feedback' and really understand people's needs.

 Managing and Achieving Organizational Goals
This course is a hands-on guide to both setting and re-defining goals, as well as a nuts-and-bolts planning resource for achieving those goals. You will learn how to implement five proven goal-setting criteria to increase your chances for success and how to tie in departmental goals to the larger organization's mission. How to facilitate a wider buy-in of each goal, action plans to carry out the goal's accomplishments and how to track goals to make certain objectives are accomplished on time will also be covered.

 Leadership Skills for Managers
Managing in today's dynamic, diverse workplace demands a new style of leadership. New leaders must be visionaries, change agents, coaches, and empowers. This course outlines the skills necessary to fulfill this challenging, changing and rewarding leadership role.

 How to Manage Conflict in the Organization
How to Manage Conflict in the Organization equips you with the strategies, tactics, and insights you need to gain control of tough conflict situations. You'll discover how to spot potential interpersonal conflicts ' and defuse them before they flare up. You'll understand how, when, where, and why to apply the five favored conflict-resolution approaches, and you will develop the insight and intuition you need to make them work.

 Fundamentals of Human Resources
This course is an up-to-date comprehensive guide to the productive management of human resources. It will enable you to develop an effective human resources plan for your company based on the needs of your organization. You will learn how to recruit, select, interview, and hire new employees in compliance with federal and state laws. How to do a job analysis and prepare job descriptions will be covered, along with how to develop a cost effective, competitive compensation and benefit program that will reduce employee turnover. Learn how to train and motivate every worker and increase your company's growth and overall productivity.

 Finance and Accounting for Non-Financial Managers
You can become fluent in the dollars-and-cents language of business by taking this course. This course will enable you to become financially literate, provide you with valuable on-the-job tools, and enhance your insights into budgeting and financial planning. You will learn how to read and interpret balance sheets, financial statements, and annual reports, use financial statements to analyze company strengths and weaknesses, speak the language of financial and accounting with confidence, estimate departmental costs and profits for the upcoming year, clearly distinguish assets, liabilities, and equities, and locate them on a balance sheet, and determine how efficient your company's process is by analyzing accounts receivable.

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