On-Line: Help for the Helpdesk

Course Number:ZOLNE2G01
Begin Date:2022-05-18
End Date:2022-07-08
Days/Times:null Anytime, Day or Night
Number of Sessions:12
Description:Become a customer helpdesk guru! In this course, you’ll learn how to deal with any problem or complaint quickly and effectively. You’ll start by mastering simple tricks for dealing with all types of customers—from those angry and abusive callers to the nice-but-clueless folks. Next, you’ll discover how to make the most of your helpdesk software. And finally, you’ll learn how to solve even the trickiest issues by doing smart detective work. If you want to take your helpdesk support skills to the next level, or you’re hoping to advance to helpdesk management, this is the course for you. Requirements: Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader).
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