On-Line: Managing Customer Service

Course Number:ZOLNE2G01
Begin Date:2022-06-15
End Date:2022-08-05
Days/Times:null Anytime, Day or Night
Number of Sessions:12
Description:Develop new skills in identifying and satisfying customer needs, and become an indispensable asset to any organization. In this six-week online course, an experienced instructor will help you discover and master the essentials of customer service. You’ll become proficient with key customer service concepts, including target marketing, voice of the customer, market segmentation, the marketing mix, and quality function deployment. You’ll learn the best ways to measure customer service, apply the principles of consumer behavior to your business, and differentiate between industrial and consumer marketing. You’ll also learn how to support new product introductions, satisfy international customers, work in a call center, and minimize customer complaints. You will become familiar with different forecasting methods, and you’ll find out how to apply technology in your customer service department. This course will clarify your role as a customer service ambassador and help you reduce customer dissatisfaction and meet customer needs. Requirements: Internet access, e-mail, and Netscape or Internet Explorer Web browser.
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