Frequently Asked Questions
If you do not find the answer to your questions below, please feel free to contact the College at 1-800-377-5222.
For Admissions press/select 1
(How to apply for college, steps to enroll, needed admissions documents)
For Student Support press/select 2
(Financial Aid, registration, academic advising, transcripts, counselors, early college, transfer questions, etc.)
For the Business Office press/select 3
(Billing and payment information, as well as how to access the College's payment plan option)
For the Bookstore press/select 4
For Academic Affairs press/select 5
(Questions about instructors, grades, distance education)
For Technical Support press/select 6
(Help with online classes, technical issues, passwords, email accounts, etc.)
For all other questions press/select 8
Luzerne County Community College and its centers will transition to online learning for the remainder of the Fall semester, effective at of the end of classes on Friday, November 20. The College will provide a hybrid option for students enrolled in those programs which include a hands-on component. All offices and services will remain open including student computer labs and the Library.
- Sections 701, 702, 703, etc. - Online sections. Some courses may require an onsite mid-term or final exam.
- Sections 7H... - Hybrid sections. Combines face-to face instruction along with online course work. See schedule for specific meeting days/times.
- Sections 7V... - Virtual online sections. Requires specific meeting days/times in a live, online environment. Classes held using a web conferencing platform with faculty instruction.
Student email can be accessed by going to the Student Intranet at: https://studentportal.luzerne.edu. For assistance, please contact the IT Help Desk at 800-377-5222 x7711.
Blackboard Learn is the College's online learning platform. Login into Blackboard Learn at https://learn.luzerne.edu/ Your user name will be your initials followed by your seven-digit student ID number. Your password will also be your initials followed by your seven-digit student ID number. Please change your password under settings immediately to protect your privacy.
For assistance please contact the IT Help Desk at 800-377-5222 x7711
The Backboard app is designed especially for students to view content and participate in courses. This app is available on IOS, Android, and Windows mobile devices at http://help.blackboard.com/Mobile_Learn
Go to the Library's home page at: https://depts.luzerne.edu/library
Go to the virtual Writing Center at https://studentportal.luzerne.edu/writingcenter/
Yes, by professional staff tutors and peer tutors. Appointments can be made to discuss material by phone, email, in-person and online. Please visit our Student Support Services site at https://www.luzerne.edu/supportservices/sss/
Please see the live chats for the various workshops and sessions (https://www.luzerne.edu/covidinfo/livechat.jsp) as well as the Luzerne County Community College Facebook page.
Students who have payment plans through Cashnet will not be charged a late fee if they fail to make an installment payment on time. This will be in effect until July 1, 2020.
Please email or drop off a copy of your IEP, 504 Plan or Doctor's note to email@example.com. Please be sure to use your LCCC email account for any official college business to ensure your identity.
You can reach out to our Counseling Services staff in the Student Success Center located in the Campus Center (Bldg 14) (570) 740-0462. If you are experiencing a Mental Health related emergency, please call 911 or Helpline at 1-800-432-8007. If you are in crisis you can also text HELLO to 741741.
Please make an appointment online HERE with your counselor or advisor. You can also visit one of our campus location for assistance.
Luzerne County Community College intends to continue providing instruction so that students have the opportunity to successfully complete their coursework through a variety of modes including online. Therefore, there will be no refunds of tuition and fees. Please refer to the College's refund policy at: https://www.luzerne.edu/admissions/refundpolicy.jsp
Students who are concerned about their ability to join the alternative instructional plan can withdraw from classes that now require online participation, or receive an incomplete grade. The incomplete process will require faculty approval and a plan for the completion of the course. Faculty need to work directly with those students on the necessary paperwork. The College will be able to provide a Financial Aid waiver if necessary for their Federal and State aid to eliminate any negative impact on future aid due to these withdrawals and incompletes.
If you need to use the Peter J. Lello Student Food Pantry on the second floor of the Campus Center building stop by or call the Foundation Offices (570-740-0731) until 4:30 pm, after hours items are available in Security from 4:30 pm-7:00 pm. Student Id required.
Please call (570) 740-0730 or email firstname.lastname@example.org and include your student ID.
Applications can be completed and submitted on-line at https://studentportal.luzerne.edu/scholarship/
You can return materials at the book return outside the Library or by stopping in. If you are not able to visit the Library, please send the book back using USPS media mail.
Yes! The Library is open to students and staff. They are also offering curbside pickup of materials.
Yes! The Library has over 150,000 eBooks and 80 research databases accessible 24/7. Go to http://depts.luzerne.edu/library/ Users will be prompted for their student ID and password.
Yes! Students can register in several ways:
- Via Self Service Student Planner as long as you have 2.5 GPA and have earned 15 credits or more. If you have not used Self Service before please view the tutorial HERE by email by sending your course and section requests to email@example.com from your LCCC email account.
- Through a counselor or advisor. You can request a remote advising appointment by emailing firstname.lastname@example.org or by calling 800- 1-800-377-5222, press #2 for an individual advising session.
- Visiting students can utilize Self Service Student Planner to register for classes without the permission of a counselor or advisor. If you have not used Self-Service before please view the tutorial found HERE
If you do not have an LCCC email account, please go to https://studentportal.luzerne.edu/welcome/ to set up your LCCC email account. If you need technical support with this step or forgot your password, please contact LCCC's help desk at 1800-377-5222 Option #1 or email them at email@example.com.
The Financial Aid office is open to students. You also can email us at firstname.lastname@example.org or by phone at 570-740-0389.
You can submit any requested documentation such as financial aid verification (tax transcripts, W2s, etc.) to email@example.com or fax us at 570-740-0347.
You can track the status of your financial aid process online via Self-Service at https://self-service.luzerne.edu. Once you open the Financial Aid section, you can view the checklist of items needed to complete your file. There are links to Financial Aid forms to print and complete as well as links to websites to obtain IRS information.
Please know there may be a delay due to the college closing.
Yes, the Registrar's Office is available remotely. You can email us at firstname.lastname@example.org or by phone at 570-740-0594.
Transcripts - Official and unofficial transcripts cost $5 and need to be requested in writing. Visit http://www.luzerne.edu/supportservices/registrar/transcripts.jsp.
Enrollment Verification - Requests must be made in writing. Visit https://www.luzerne.edu/supportservices/registrar/enrollverify.jsp